Just received my second order from Sage (Sandalwood Meditation Mala). You folks are great. Obviously you feel a real commitment to your customers. I'll be ordering again soon. Thanks.

Charles S
Owings Mills, MD

Help

What is the Status of My Order?
30-Day Money Back Guarantee
Product Warranties
Why Was My Credit Card Declined?
Why Does it Keep Asking me to Choose a Shipping Method?
Do You Ship Outside the Continental 48 United States?
Discounts and Volume Orders
When will I receive my order?
Can I Pay by Check?
Fabric Colors - How Close to the Actual Fabrics?

Can't find an answer here? Please contact us or call 1-800-231-0574 (9 to 5 CST, Weekdays).

What is the status of my order?

We communicate all order updates via email. We encourage you to daily check the email account you specified in your order. You may need to check the folder where your email account places Junk or Spam emails.

To check the status of your order online:

Log Into Your Account
Click on "My Account"
The "Order Status" is displayed next to your order in the "Order Information" section

Your order status will appear as one of the following:

Pending - we have received your order and will review it soon, or
Pending - there is a problem with your order. Check your email for details if it has been more than One Business Day since you placed your order (we are closed weekends and Holidays)
Confirmed - if you paid by PayPal, your payment was successfully received, or
Confirmed - we have reviewed your order and sent you an email about how soon it will ship out, or
Confirmed - your order is being shipped by multiple shipments and we have sent you an email with tracking information on any shipments made so far
Shipped - your order has been fully shipped and the tracking information has been emailed to you

If you have further questions about the status of your order, please feel free to contact us.

30-Day Money Back Guarantee

All of our products come with a 30-Day Money Back Guarantee. If you are not satisfied with your purchase for any reason, you may return your purchase in its original condition for up to 30 days from the day you received the product(s). Upon return of the item(s) you will be refunded for the cost of the item(s).

PLEASE CONTACT SAGE MEDITATION FOR RETURN AUTHORIZATION

You will receive a return authorization number. We may also have specific instructions about where and how to return your purchase. This is especially true for the pyramid meditation timers and gong clocks. The instructions for Repackaging a Pyramid Timer or Gong Clock must be followed in order to protect the peak of these units from damage.

Please see the complete details on our Return Policy.

Product Warranties

Meditation cushions, bolsters, mats, and yoga props

90-day Warranty
Warranted against seam failures, zipper failures, and fabric defects.
Not warranted against cuts produced by cutting open the packaging, tears caused by sharp objects, stains, pet hair, or problems caused by excessive moisture or attempts to wash an entire cushion (please contact us for cleaning instructions).

Electronic Timers & Clocks

1 Year Warranty
Warranted against failure of the electronics including failure to make a sound, display failure, any failure to function normally.
Not warranted against scratches, dents, breakage, chips, or damage to corners and tips caused by mishandling of the unit.
Not warranted against damage caused by improper cleaning of the unit. Please do not spray any cleaners or furniture polish directly on the timers or clocks. It is best to dry dust the timers and clocks.
Warranty coverage on the Now & Zen Timers and Clocks is provided directly through the manufacturer. Please contact Now & Zen for warranty coverage on the Digital Zen Alarm Clock or the Zen Timepiece.

Why Was My Credit Card Declined?

Gift Cards and Reloadable / Prepaid Visa & MasterCards

At the present time our web site cannot automatically process Gift Cards from American Express, Visa, MasterCard or Reloadable / Prepayed Visa & MasterCards. If you would like to make a purchase using one of these cards, please call us on our toll free number (800) 231-0574. We will need to take your order information and process these cards manually.

Regular Bank and Debit Credit Cards, American Express and Discover Card

For fraud protection purposes, the billing address that you enter for your account is compared to the billing address as it appears on the credit card statement for the credit card.

If your credit card statement is normally mailed to a PO Box, you must enter the PO Box address into the billing address. Be sure to enter the physical street address for the shipping address so that we can ship your order to you.

If you recently moved, you should notify the Credit Card Bank of your new address before using the credit card to make any new purchases.

If you are living in a temporary location, but still receive your credit card statements at your permanent address, you must enter your permanent address into the billing address.

If you are using a business or organization credit card, you must enter the billing address for the business or organization where the credit card statment is mailed (use the PO Box address if this applies to the business or organization).

Please check to be sure you are not over your credit card limit.

Some credit cards limit the number of charges you may make in a single day. If you have already made a number of purchases, your card may be declined to protect you from potential fraud use.

If you are still experiencing problems, you may contact us or call the bank that issued your credit card.

Why Does it Keep Asking me to Choose a Shipping Method?

Our web site is not able to process orders for shipping outside of the United States. Due to limited programming, this is how our web site currently indicates that it is not able to process your order.

Although we are able to ship outside the US, you will need to contact us for a shipping quote in order to complete your order. You will need to tell us what you are ordering and where we will be shipping your order.

We apologize for the inconvenience and look forward to helping you with your International order.

Do You Ship Outside the 48 United States?

Yes. However, due to the programming complexities and costs, our web site is not capable of automatically processing orders outside the Continential United States. Items with a fixed shipping charge such as the pyramid-shaped gong timers and clocks will process for orders to Hawaii and Alaska, but other products such as the cushions will generate an unusually large shipping cost.

If you are not in the Continental United States and would like to place an order, please contact us, tell us where you are located, and give us a specific idea of what you would like to order. We will reply with a shipping quote and instructions on how to complete your order.

We hope to have a better web site one day to improve this situation.

Discounts and Volume Orders

We offer discounts to not-for-profit organizations such as schools and spiritual organizations. We also offer discounts on volume orders of 5 or more cushions or mats. Discounts vary and may range from 5 to 15% or higher and may also include free shipping. Discount pricing generally applies to large volume orders and is always applied to the regular retail price of the products; not to already discounted items. We also offer wholesale pricing to resellers such as retail stores, yoga shops, and massage therapy schools (sorry - no online resellers). Please contact us for more information on discounts, volume pricing, and wholesale orders.

When will I receive my order?

The length of time that it takes for you to receive your order varies depending on the items in your order. Some items are off-the-shelf and may be shipped by the next business day. Other items, mainly the cushions and mats, may need to be assembled before shipping them to you. If your order contains a mix of off-the-shelf items and items needing assembly, your order may arrive in separate shipments at different times.

Your order status will be in one of 3 positions: Pending, Confirmed, or Shipped. When you first place your order, we review the order to assess how it will be handled. It will remain in the Pending status until we have reviewed the order (on a business day) or if there is a problem with the payment or clarification is needed. Your order is in the Confirmed status once we review the order and determine that there are no issues needing clarification. At this point your order is in the process of being picked for shipping or, in the case of the cushions and mats, the items are being made. This status does not change until the entire order has been shipped. Your order is in the Shipped status when it has been shipped. Information will have been emailed to you with tracking numbers.

WE COMMUNICATE MOST INFORMATION BY EMAIL. It is important that you check your spam, junk, and other filters to see if emails have been sent to you regarding the status of your order. Otherwise, you may log into your account to view the status of your order. If you are not finding the information you need, please contact us.

Please refer to the following guidelines to understand how soon your order will be shipped:

Timers, Clocks, and Jewelry are off-the-shelf items and generally ship by the next business day.

Yoga Blocks, Yoga Straps, Yoga Blankets, and BackJack Chairs are off-the-shelf items, but oftentimes ship directly from the manufacturer. They generally ship in 2 to 3 business days.

The Now & Zen Clocks and Timepiece sometimes ship directly from Now & Zen and may require 2 to 3 business days before shipping.

Meditation Cushions including the Zafu, Zabuton, Cosmic Cushions, and other Support Cushions as well as Yoga Bolsters may require 3 to 5 business days for assembly before shipping.

Large mats such as the Yoga Mats and Massage Mats may require 5 to 7 business days for assembly before shipping.

Shipping Time

Once your order has been shipped, the actual shipping time will vary according to the items in your order and your location. Please review the following guidelines for shipping times:

Small items such as the timers, clocks and jewelry are generally shipped by US Postal Service Priority Mail and arrive in 1 to 3 days. Since the US Postal Service delivers to residences on Saturday, these items may arrive on a Saturday.

Yoga Props, Meditation Cushions, and Mats are shipped via any one of the following services: UPS Ground, FedEx Ground, or FedEx Home Delivery Service. The shipping time is anywhere from 1 to 5 business days.

The following guideline outlines the estimated shipping time to the following regions:

West coast - 4 to 5 business days
Mountain States - 3 to 5 business days
Central, Midwest States - 2 to 4 business days
Florida - 3 to 4 business days
Eastern States - 1 to 3 business days
East cost - 1 to 3 business days

If your order contains a mix of timers, clocks, jewelry, cushions and mats, the total time to receive these items is generally held to the item that takes the longest to arrive.

If your order contains a mix of items, you may receive more than one shipment and the shipments may not arrive on the same day.

Can I Pay by Check?

Yes, for US orders only. For orders outside the United States, please contact us for a shipping quote and payment options.

To pay by check, you will need to generate the total amount of your order through the following procedure:

Add the items you wish to order to the Cart
When you have added the items to the Cart, if you are not already in the cart, click the View Cart button
The list of items in your order should appear in the Cart as well as the Sub-Total
Enter the Shipping ZIP code (48 United States Only) in the Shipping Calculator
Click on the GO button
Print the screen using the Print button in your Web Browser
Add the shipping cost to the total of the items and tax (when shipping to Wisconsin only) - tax only applies to the items and not the shipping charges

Mail the printout along with your check payable to "Sage Meditation". Mail the printout, check, your billing and shipping address (if different), and any special instructions to:

Sage Meditation
Attn: Orders
621 N Sherman Ave, Suite B19
Madison, WI 53704

How Close are the Actual Fabric Colors to the Images in the Product Descriptions?

The images showing the fabric color choices are either color squares that represent the actual fabric colors or images from actual photographs of the fabric. In the case where we used actual photographs, the image will show the texture of the fabric.

Unfortunately, due to limitations in digital camera technology and differences in computer hardware (i.e. your computer monitor shows colors differently from your neighbor's computer monitor) the images on the website are only a close approximation to the actual fabric colors.

We have worked very hard to get the best representation possible. The actual fabric colors can also vary between fabric lots. So, even though we are using actual photographs, the next roll of fabric might have a slightly different shade of color.

The colors we have chosen have been very popular with our previous customers and very few customers have returned cushions because of the colors. We hope that you will trust in us to choose the best fabrics and colors. If the color is extremely critical to you, we would be happy to mail you sample color swatches at your request. Please call us to request samples. (800) 231-0574.

Credit Card Processing