Troubleshoot and Repair Your Pyramid Timer
This information will help you to troubleshoot and repair your Creatime pyramid timer - Meditation Timer, Reiki Timer, Combi Timer, Mindfulness Timer, but NOT the Gong Alarm Clock.
The most common problems are caused by the batteries. If your batteries are depleted, weak, or simply cheap (you get what you pay for), the timer will give you one of the following results:
- The timer will not turn on
- The timer turns on, but turns off after a few seconds
- The timer turns on, makes the beginning gongs (Meditation, Combi, Mindfulness) or the first gong (Reiki), but turns off before the ending gongs (Meditation, Combi, Mindfulness) or after a few gongs (Reiki)
- The timer turns on, but the gongs sound distorted, crackly, or the timer turns off in the middle of a gong
- The timer turns on, the red LED stays lit, but no gong sounds are heard
Before you say, "But, I put new batteries in it.", be sure you mean "new from the store, not from the kitchen drawer". If the batteries did not come from an unopened package, have an off-brand name, or you're not sure how old they are, it is best to try another name-brand set of batteries.
The next common problem is that the timer does not gong at the right time. That is, you have set it for 20 minutes, but it gongs after 5 minutes or at some other time interval than what you set. Here is a test to see if the time-setting dial has gotten out of synch with the time markings.
- Turn the dial counter-clockwise until the dial stops. If it never stops, I'll discuss that in a moment.
- When the dial does stop, is the pointer pointing at or near the lowest time setting? If not, the dial is out of synch.
If the dial is out of synch, look very closely at the dial to see if there is a fracture or crack in the dial. If there is a crack, then the dial is not properly gripping the mechanism inside the timer. In a moment I'll tell you how to fix this.
If the dial easily turns all the way around and feels like it has no resistance, then the mechanism inside the clock is broken. This can happen if the dial gets hit on the end, which can happen if you place the timer in a tote bag of some kind and then drop the bag on the floor. A hit on the dial will break the internal mechanism. Another way this can happen is if someone forces the dial beyond the lowest or highest number. For this reason, we recommend that you keep the timer away from small children. They simply do not understand the limits of delicate things like this. In their curiousity, they may force the dial too far and cause it to break.
If the internal mechanism is broken, you can go to the manufacturer's website and contact them to get a replacement base for the timer. It should be less expensive than replacing the timer. Creatime can be reached by going to http://gongtimers.com/en/contact.php.
If the dial is cracked or has a fracture, you can do one of the following:
- Contact Creatime at http://gongtimers.com/en/contact.php and request they send you a replacement knob. Be advised that a replacement may only last as long as the original since this component has not been improved.
- Remove the dial with a blunt instrument (table knife or flat-blade screwdriver). Apply a very small amount of Super Glue to the post under the dial and press the dial back on AFTER you have studied the following instructions on how to Synchronize the dial.
Here is how to synchronize the dial:
- Remove the dial with a blunt instrument such as a table knife or a flat-blade screwdriver.
- Under the dial you will find a post. At the base of the post you will see the shape of a "+" sign.
- Look at the under side of the dial and you will see the same "+" sign impression in the dial.
- With your fingers, gently turn the post counter-clockwise until it stops. You may use a pliers with light pressure. BE CAREFUL not to force the post to turn past the stopping point.
- When the post is turned counter-clockwise to the stopping point, the time is set to the shortest time setting. Remember, if the post will not stop turning, the internal mechanism is broken.
- If you are going to glue the dial, place a very small amount of Super Glue on the tip of the post. You do not want any glue to run down into the timer and you do not want any glue to get on to a surface that will make the dial be glued to the white label of the timer.
- Place the dial over the post so that the pointer lines up with the lowest time setting on the label of the timer.
- Gently press the dial onto the post. PLEASE NOTE: the two "+" shapes will line themselves up and the pointer may not point exactly on the lowest time setting, but only point "near" the number.
- If you have placed some glue on the post, allow the timer to set for 10 minutes to ensure the glue dries.
At this point the dial is correctly synchronized and you should be able to set the time to your desired setting.
If you continue to have questions about your timer, you should contact the manufacturer at http://gongtimers.com/en/contact.php. Sage Meditation no longer sells this product and no longer offers service for these timers.
Thank you for reading,