Return Policy

Sage Meditation offers a 30-Day Money Back Guarantee on your purchase. We are committed to your satisfaction. If you are not satisfied with your purchase for any reason, you may return it within 30 days of receiving it for a refund. Shipping charges are not refundable.

YOU MUST CONTACT US FOR RETURN AUTHORIZATION

Once you have return authorization you may simply repackage the item(s) you wish to return, enclose a copy of the invoice or sales receipt, and then ship the item(s) back to us at:

Sage Meditation
Returns - RA #
621 N Sherman Ave, Suite B19
Madison, WI 53704
(608) 204-9833

All RETURNS must be shipped to this address unless otherwise directed. The Return Authorization number must appear on the outside of the package. Please use your full name and address for the return address.

Once you receive Return Authorizaton, the item must be returned within 14 business days.

Gift Returns

If your purchase will be given as a gift to someone, we will take this into consideration for our return policy and extend the return period to 30 days after the recipient receives their gift. The recipient needs to have a copy of the Sales Receipt or Paid Invoice so that we can look up the original purchase information. The recipient needs to contact us within 15 days of receiving the gift if they wish to exchange the item. If the recipient returns the item, the refund will go on the original purchaser's credit card or into their PayPal account.

During the December Holiday Season, even if you make your gift purchase as early as November, we will extend the Return Date to approximately the end of January.

Conditions of a Return

• The RA Number and your full name and return address must appear on the shipping label.
• The actual shipping cost on items with Free Shipping will be deducted from the refund for those items. For example, our mailing cost of about $2.00 will be deducted from the refund for the small vibrating timers.
  
• Your shipping / mailing cost to return an item is not refundable unless the item proves to be defective.
• Items must be in their original resalable condition.
• Items must be returned in their original packaging - timers & clocks in their original bubble wrap, plastic wrap, and box.
• The Now & Zen clocks should be packaged in bubble wrap and the original Now & Zen Box, and then packaged in a shipping box with additional packaging as needed.
• The Now & Zen Timepiece should be packaged with the original packing pieces and the original Now & Zen Box, and then packaged in a shipping box with additional packaging as needed.
• All original parts must be returned - straps, buckwheat hulls, power transformers, instruction booklets, etc.
• Items must be packaged so as to protect them during shipping - please follow the Repackaging a Pyramid Timer or Clock instructions or the "Protect the Pyramid Tip" card enclosed with the unit.

You may enclose a note if you wish to tell us why you were not satisfied with the product.

Exceptions to the Return Policy

• Items damaged by misuse are not returnable.
• Candles, Incense, Scented Oils, Eye Pillows, the Mobile Meditator, the Shakti Mat, Custom Engraved Stones, and Zen Alarm Clocks are not returnable.
  
• Audio CDs can only be returned if unopened. Opened CDs can only be exchanged for the same item.
  
• Cushions must be clean and free of food, soiling, and pet hair - a cleaning fee will be applied for soiled cushions.
• Custom-made cushions are not returnable.
• Large volume order returns will be subject to a 20% restocking fee.
• Large mats (Thai & Shiatsu) will be subject to a 5% restocking fee.
• All returns are subject to inspection and approval.
• The refund for items purchased with Free Shipping will be refunded minus the actual shipping cost to send you the item(s). The exception to this is the Enso Clock.
• Items returned after 30 days will receive either "in-store" credit or will be subject to a 20% restocking fee.
• Items returned more than 14 days after Return Authorization has been given will be subject to a 20% restocking fee.

If you have any questions or concerns specific to your return, please contact us.

Defective or Damaged Items

PLEASE CONTACT US WITHIN 5 BUSINESS DAYS of receiving a defective or damaged item. We will arrange for replacement of the item.

Exchanges

If you wish to exchange an item for a different item, PLEASE CONTACT US WITHIN 15 BUSINESS DAYS of receiving your order. We are happy to work with you to exchange items. The customer is generally responsible for the shipping costs associated with exchanging any item.

Order Cancellations

Orders must be canceled within 24 hours of ordering.

Electronic items may ship as soon as 1 hour after an order is placed if you placed your order between 8am and 4pm on a weekday, so you may want to call us immediately if you need to cancel your order.

Orders for custom-made products cannot be canceled once production has begun - about 2 business days.

If your order has already been shipped, the item may be returned according to our normal return procedure. You MUST contact us for return authorization. Shipping charges can not be refunded.

Refunds

Upon return of an item, we will inspect the item for any exceptions to a full refund. You will be refunded for the item only and in the amount that you paid for the item. If you used a discount coupon for the purchase, your refund will be for the price of the item after the discount you received. If the item was shipped with Free Shipping, the actual shipping cost will be deducted from the refund. The only exception to this is the Enso Clock.

Refunds are made in the manner in which you paid for your order. If you paid by credit card, the refund will be made to that credit card. If someone made the purchase as a gift to you, the refund will go the to original purchasers payment method. If your purchase was made through PayPal, you will be refunded through PayPal. Sage Meditation is not responsible for any transaction fees deducted by PayPal, which may result in a reduced refund.